RETURN POLICY

We try hard to get you the right part, every time. But if you need to return a product for any reason, we want to make that as fast and easy as possible. Here are the policies related to returns that may help you understand the process.

Majority of products available at WeTryFirst are returnable, provided they are returned with in 30 days and with all original packaging, paperwork and parts in new and unused condition.

To initiate a return, a Return Authorization Number (RA#) must be requested within 30 days of receipt of the product. When shipping the return, this RA# must be clearly labeled on the package. Items returned without an RA# are not eligible for refund or exchange.

Return Procedure

  1. Contact a WeTryFirst Customer Care Specialist at (516) 502-4865 or email us at contact@wetryfirst.com
  2. Please have your Order number ready. Our Customer Care Specialists will provide you with a WeTryFirst RA #, and email you detailed return instructions.
  3. Clearly write and/or affix the RA# on the package and return to the address specified in the email.
  4. Unless the return is due to manufacturer defect or WeTryFirst error, the customer is responsible for return shipping costs.
  5. The original method of payment used to place the order will be credited the purchase price, excluding return shipping costs. WeTryFirst will send a confirmation email once the refund has been issued. Please allow 5-7 business days for your bank to process the credit.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at contact@wetryfirst.com.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@wetryfirst.com and send your item to: We Try First Returns Dept., 250 Jericho Turnpike Suite 206, Floral Park, NY 11001

Shipping

To return your product, you should mail your product to: We Try First Returns Dept., 250 Jericho Turnpike Suite 206, Floral Park, NY 11001

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Restocking Fees

Certain products require a 15% restocking fee. These items qualify for a refund, less the restocking fee and any return shipping costs, when returned with all original packaging, paperwork and parts in new and unused condition.